Refund Policy

Customers must understand and acknowledge that our fees shall not be amended/ altered nor shall any exemptions be made in this regard. The fee mentioned on the website is final subject to applicable discounts mentioned on the website. Customers are entitled to make payment for the Company’s products and programs through online payment modes/Links shared by our employees

Disclaimer: The company reserves rights to change its payment policies.

REFUND POLICY

  • A refund request will be deemed valid only if it is made through an email to founder@education10x.com or a call to our helpline number: +91 9301-710-433. The refund will be made into the source account.

 

  • If at any time you feel dissatisfied with the service, please reach out to our Customer Engagement Manager (CEM). We will do our best to address your concerns. If you still decide to discontinue the service and cancel the subscription, Education10X offers a ‘No questions asked’ pro-rated refund. The refund will be made into the source account.

 

For example:

If you purchase a 10 classes subscription plan for INR 10,000 at a discount of 10% & pay INR 9,000 and you decide to discontinue the service after 3 classes, you are eligible for refund:

Cost of unused classes

= Cost of (10-3) classes

= Cost of 7 classes

(As per calculations, Fee per class = INR 900 with 10% discount) Thus, (900 x 7)

= INR 6300

Thus, the customer is eligible for a refund of INR 6300

 

Note: This instance mentioned is merely an example. The minimum classes offered are 12 classes (Foundation Course).

  • Once the refund has been initiated, the refund amount is expected to reflect as per the payment method:

  • For Netbanking / UPI: Refund will be processed on the same day & is expected to be credited to the same account in 1 - 2 business days

  • For Credit cards/ Debit cards/ other modes: Refund will be processed on the same day & is expected to be credited in 5 - 7 business days

Note: If the customer has availed EMI options, refund will be done based on the EMI installment(s) paid, including surcharges and other fees applicable.

*Refunds timelines and taxes (if applicable) depend on Bank turnaround times and RBI guidelines.